How to order.

We believe in a applying our personal care and attention to your printing. Every order is carefully processed by our studio and production staff. Your orders delivered by courier to the UK, Europe and rest of the world.

High quality service

David Downton’s works from his book “Portraits of the World’s Most Stylish Women” on exhibit at Minotti

David Downton’s works from his book “Portraits of the World’s Most Stylish Women” on exhibit at Minotti

Appointments

We welcome clients to our studios in Wye so that we can discuss the job and artwork face to face. However, original artwork can also be sent to us by courier / Royal Mail Special delivery but should be well packed. Proofing can occur on-site or we can send you proofs for your approval when artwork has been scanned.

It is possible to arrange a same-day appointment if travelling from further afield whereby artwork can be dropped off in the morning and picked up the same day in the afternoon. Alternatively if you are able to drop off the artwork and leave it with us, turn-around is usually within a week, depending on the complexity of the job.

Sending digital files

If no artwork scanning is required and work is to be printed from a digitally supplied images, please send via Dropbox or WeTransfer.

Please specify with your order the titles of the artworks, your selection of paper, the sizes of the prints (image + border and paper size) as well as the quantity required.

We archive each and every job for future repeatability. Once prints, cards and canvas prints have been setup, it’s very simple to re-order and our turn-around is very good.

If you need to see the different qualities of papers – please let us know and we can post you a free sample pack. Also if there are any specific requirements for your work, or if you need a quote, please contact us.

We accept payment by bank transfer, debit / credit card, cash or cheque and offer trade accounts to our regular customers.

We look forward to hearing from you!

Packaging & fulfilment

DPD local
We ship with UPS

We can arrange the efficient delivery of your orders by courier. Also a customer branded & white label fulfilment service is offered to clients who wish us to ship directly to a third party.

All orders are despatched by courier anywhere in U.K. and across Europe by DPD local and the rest of the World via UPS Air Express service.

Your prints / cards will arrive in pristine condition as they will be well wrapped and protected in transit.

For UK customers, our courier offers a ‘Predict’ tracking system with a one hour delivery window that is notified the morning of the delivery. You can also arrange delivery to a neighbour – to a pickup shop or for alternative date for your convenience.

Each order is individually quality checked before despatch. Giclée prints are wrapped particularly securely for transit. All materials in contact with the prints are acid-free and the prints at all times are handled by using cotton gloves.

The majority of multiple print orders are sent flat at up to A1. For some individual prints and larger sizes we send them rolled in a strong tube.

Greetings cards and canvas prints are sent in triple wall boxes for secure protection and superior presentation.

Alternatively you can collect your order from our studios in Wye.

Packaging & delivery costs:-

Service:Price:
UK next day:£ 9.50
UK by 12 noon:£ 14.50
UK Saturday / Sunday:£ 14.50
Europe:from £ 20 - POA
Rest of the World:from £ 30 - POA
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Unit 1A, Briar Close, Bramble Lane, Wye, Kent, TN25 5HB, England

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Registered in England & Wales No. 06781031
Registered Office:
5th Floor, Ashford Commercial Quarter, Ashford, Kent, TN23 1FB

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